• Step 1: Request a return authorization number (RA#) by calling our Customer Service department toll     free at 877-700-4687  extension 2.
• Step 2: Provide the reason for returning the merchandise and whether you prefer a refund or an exchange for another item.
• Step 3: A customer service representative will authorize the return, and you will receive an email containing an RA#. Please print this email and include it in the shipping box along with all product tags and packaging. Place all merchandise in a shipping box.
• Step 4: Refunds will be issued to the payment method used at time of order and do not include costs associated with original or return shipping and handling or re-stocking fees.
• Exchanges can be made for any current item offered on our website.
• RidersWraps will exchange the original item for the new item. Exchange orders will be assessed applicable shipping fees. Once the exchange has been entered a Customer Service Associate will contact you to confirm the order and adjust any applicable costs over the exchange amount.

• Please retain your return tracking information. RidersWraps.com is not responsible for packages lost during return shipment.

• All goods are carefully packed and in good condition when shipped.  Title to the merchandise passes to the customer upon delivery to the carrier. If you receive your shipment and it is damaged by the carrier please place your claim with the carrier. If your goods are removed from the package damaged please contact us at 1.877.700.4687  extension 2 or e-mail us at returns@designwraps.com within 5 business days of the receipt of your package. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).The shipping label and package for your return will be mailed to you via USPS Priority Mail.

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